Guidelines for Complaints
- The complainant will first attempt to resolve the complaint with the person or group directly involved in the issue.
- If the issue is not resolved, the complainant will meet with the appropriate supervisor (for example dept. chair, coordinator, or director).
- The complainant or the supervisor will document complaint by completing the Complaint Form.
- The supervisor shall hear both parties and seek to resolve the matter.
- After the complaint has been addressed, the supervisor will document it by notifying the complainant.
- If the issue is not resolved at the department level, the complainant will meet with the supervisor’s supervisor (for example, Division Chair, dean) who will seek to resolve the matter or inform the individual of the formal grievance process. If the complainant wishes to file a formal grievance, he/she must inform the appropriate supervisor (division chair, dean etc.) and documentation including the completed Complaint Form must be submitted to the Vice President of Student Services who will review and ensure the appropriate administrator addresses the grievance.
- The District Policy on Academic Grievance is contained in the College Catalog.
Mental Health Resources
|Bill Wilson Center SOS Crisis Hotline||(408) 278-2585|
|National Crisis Text Line||Text “COURAGE” to 741741|
|Suicide Prevention and Crisis Hotline||(855) 278-4204|
|Santa Clara County Urgent Care Clinic||(408) 855-7855|
|County Mental Health Call Center||(800) 247-7717|
|National Suicide Prevention Lifeline||(800) 273-TALK (8255)|
Learn to Identify and Support Students of Concern
As a faculty, staff, or administrator interacting with students, you are in an excellent position to recognize behavior changes that characterize a distressed student. A student’s behavior, especially if it changes over time, may be an indicator of distress or “a cry for help”. Your ability to recognize signs of distress and to acknowledge your concerns directly to the student is often noted by students as the most significant factor in their successful problem resolution.Assisting Students of Concern (Red Folder)