Online Student Services: Financial Aid

Steps to Initiate a Chat Session

  1. Click the “Knock on Door” button on the Student Services Staff/Faculty card
  2. Current students login with your student email – follow these instructions to find your @mywvm.wvm.edu email and password
    • Prospective student can create an account through the login page
  3. Wait for pop-up chat window to appear to start the session
  4. Click on the Enter Meeting or Enter Lobby button within the chat box

Video Appointments in Cranium Café

  1. Use a smart phone, tablet, laptop or desktop computer which has Chrome or Firefox as your web browser (Chrome is preferred)
  2. Test your webcam and audio prior to the meeting.

Check Online Availability

Video chat with Financial Aid on Cranium Cafe

Last Updated 4/24/20